Refund & Cancellation Policy

Effective Date: 1 January 2025

At Kineticdrive, we strive to deliver high-quality digital services and ensure complete client satisfaction. This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations may be requested and processed.

1. Service-Based Engagements

Since our offerings are primarily professional digital services (web development, app development, digital marketing, SEO, etc.), payments made for work that has already commenced are generally non-refundable. The following conditions apply:

• Before project commencement: A full refund will be issued if the cancellation is requested within 48 hours of payment and before any work has begun.
• After project commencement: If work has started, only the unused portion of the payment (proportional to work remaining) may be refunded at Kineticdrive's discretion.
• Completed milestones: Fees for completed and approved milestones are non-refundable.

2. Monthly Retainer / Subscription Services

For ongoing retainer-based services (e.g., monthly SEO, social media management):

• Cancellations must be requested at least 15 days before the next billing cycle via written notice to info@kineticdrive.in.
• Payments for the current billing month are non-refundable once the cycle has begun.
• No partial-month refunds will be issued.

3. Non-Refundable Items

The following are strictly non-refundable:

• Domain registration and renewal fees
• Third-party software licences or tool subscriptions purchased on your behalf
• Advertising spend (Google Ads, Meta Ads, etc.) already deployed
• Rush/expedite fees
• Consulting and strategy fees once the session has been conducted

4. Refund Process

To request a refund, please email us at info@kineticdrive.in with:

• Your full name and registered email address
• Invoice or order number
• Reason for the refund request

Approved refunds will be processed within 7–10 business days to the original payment method. Processing time may vary depending on your bank or payment provider.

5. Cancellation by Kineticdrive

We reserve the right to cancel a project or service agreement if a client violates our Terms of Service, engages in fraudulent activity, or fails to provide necessary information or approvals for an extended period. In such cases, a pro-rated refund for undelivered work will be issued.

6. Disputes

If you are dissatisfied with our services or the refund decision, please contact us directly. We are committed to resolving all disputes amicably. Unresolved disputes shall be subject to the jurisdiction of courts in Prayagraj, Uttar Pradesh, India.

7. Contact Us

For any questions regarding this policy, please reach out:

• 📧 info@kineticdrive.in
• 📞 +91 7388100850

Last updated: 1 January 2025 · Kineticdrive Tech Solutions